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Sand Hills

WELCOME TO THE TENANT PORTAL

This portal serves as a central hub for tenant-related activities and communication.

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PriorityWithin 48 hoursWithin the weekASAPNot urgent

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Application form

​We can only accept applications after you have viewed the property To arrange a viewing, please click the Request a Viewing link at the bottom of the page​ Please provide the following information for all adults who will be on the tenancy agreement:​ Property you are applying for

ABOUT YOU

Full name

Age

Current address, including postcode

Telephone number and email address

Next of Kin, including contact details and relationship to you

Are you a smoker?

Name, age and relationship to you of any person who will be living with you at the property

Details of any pets who will be living with you (type and breed, age, name, etc)

YOUR ADDRESS HISTORY

When did you move into your current address

Contact details of your current landlord

Please provide details of all addresses you have lived at in the past 3 years, including move in and out dates

YOUR INCOME and EMPLOYMENT

What is your monthly income?

Are you employed, self-employed, on a pension, receiving benefits?

How long have you been in your current job?

YOUR CREDIT HISTORY

Have you ever had an IVA, been made bankrupt, any County Court Judgements?

If yes to any of the above, please give details including dates and how much

DECLARATION

I hereby confirm that, to the best of my knowledge, the information I have provided is true.

I agree that the landlord may verify the information by contacting any person/persons detailed in this form.

I understand that the information provided in this form and by any person/persons detailed in this form will be assessed again if I default on any rental payment or if I apply for a new tenancy in the future.

I agree that the landlord, or his approved agent, may carry out checks by using a credit reference agency, and that a record of those checks will remain on record with the credit reference agency, and will also remain on record with the insurance industry’s data collection agency (the IDS Ltd).

I understand that I may ask the landlord for the contact details of the referencing agency and apply for a copy of the information that they have provided.

I understand that if I default on any rental payment, that any default may be recorded with the credit referencing agency and IDS Ltd, who may supply the information to other credit companies or insurers in the quest for the responsible granting of tenancies, insurance and/or credit.

I understand that in the event of any default by me in respect of my covenants in my tenancy agreement with my landlord, the information contained herein may be disclosed to one or more tracing companies and/or debt collection agencies in order to recover any monies due or to trace my whereabouts.

The information provided in this form by me is information as described Ground 17 of the Housing Act 1996 and I understand that if any information within this application is found to be untrue, it is grounds for termination of the tenancy, I also understand that any default in the repayment of the rent may affect any future applications for tenancies, insurance or credit.

I am content to accept service of any notices in connection with the tenancy via he email address given by me to the landlord.

I understand that if I am accepted for the property, I will be required to pay one week’s rent as holding deposit. This will be deducted from the rent in advance.

I understand that if I fail the credit check £50 or the cost of the credit check, whichever is the lesser, will be withheld for administration costs.

I understand that if I withdraw from the property after I have passed the credit check, £70 will be withheld to cover the landlord’s administration costs.

NEXT STEPS

Thank for providing the above information, if your application is successful, we will require the following to complete reference checks. We will call to discuss this with you at the time:

ID

Right to Rent – if you are not a British citizen we will need to be able to verify that you have the right to rent in England.

Proof of income

Proof of current address

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Please be aware that we will approach your landlord and your employer for references.

Rental policies

We strive to provide a positive and comfortable living experience for all our tenants. To ensure a harmonious community and protect the rights and responsibilities of both tenants and landlords, we have established the following rental policies:

  Application Process: You cannot put in an application without viewing the property first. If the landlord accepts you as a tenant background, referencing and credit checks will be carried out before the property is offered to you.

    Tenancy Agreement: Upon approval, tenants will sign a comprehensive tenancy agreement that outlines the terms and conditions of their tenancy. It covers aspects such as rent payment schedule, duration, maintenance responsibilities and property rules and your responsibilities as a tenant.

      Rent Payment: Rent is due on the agreed-upon date as specified in the tenancy agreement. We offer convenient online payment options to ensure a smooth and hassle-free process.

Maintenance and Repairs: We are committed to providing well-maintained properties for our tenants. Any necessary repairs or maintenance requests should be promptly reported through our dedicated maintenance request system. Our team will address the issues in a timely manner to ensure your comfort and safety.

Property Care and Maintenance: Tenants are expected to keep their rented properties clean and in good condition.With regular upkeep including cleaning,garden maintenance and prompt reporting of repairs or maintenance issues. We appreciate your cooperation in maintaining the property's integrity. 

Noise and Neighbourly Conduct: We encourage all tenants to be respectful of their neighbours and maintain a peaceful living environment. Excessive noise, disruptive behaviours, or activities that disturb the community are not permitted. Please be considerate of others when enjoying your living space.

Pet Policy: Pets are allowed in some properties, subject to our pet policy and specific property restrictions. We require tenants to adhere to guidelines regarding pet ownership, including leash laws, waste disposal, and potential pet-related fees. Please consult the tenancy agreement and pet policy for more details.

   Notice of Vacating: When you decide to end your tenancy, please provide us with written notice within the specified time frame as outlined in your tenancy agreement. This allows us to plan for the property's transition and assist you with a smooth move-out process.

These rental policies are in place to ensure a fair and enjoyable living experience for all our tenants. If you have any questions or need further clarification, our dedicated team is always available to assist you.

Tenant resources

Tenant resources

We are committed to supporting our tenants throughout their tenancy and providing valuable resources to enhance their living experience. Here are some helpful tenant resources to assist you:

Move-In/Move-Out Checklist: We understand that moving can be a busy time. To help you stay organised, we provide a comprehensive move-in/move-out checklist. It covers essential tasks such as setting up utilities, conducting a property inspection, and ensuring a smooth transition into, or out of, your rental property.​

Energy Efficiency Tips: We believe in promoting sustainable living and reducing energy consumption. Our energy efficiency tips provide practical suggestions on how to conserve energy, lower utility bills and minimise your carbon footprint. Implementing these practices not only benefits the environment but also helps you save money.

FAQs and Tenant Handbook: Our frequently asked questions section addresses common enquiries from tenants. It covers topics such as rent payment methods, maintenance procedures, parking regulations and other important information. Additionally, we provide a comprehensive tenant handbook that serves as a detailed reference guide for your tenancy.

Community Services and Amenities: We understand that access to local services and amenities is crucial for a convenient and enjoyable living experience. In our tenant resources section, you'll find information about nearby schools, healthcare facilities, public transport, recreational areas, shopping centers and other services available in the community.

Renters Insurance: While we have insurance coverage for the property, it is essential for tenants to protect their personal belongings with renters insurance. 

Maintenance Request Portal: Our convenient online maintenance request portal allows you to submit and track maintenance requests easily. Whether it's a repair, a maintenance concern, or a general inquiry, this portal streamlines the process, ensuring that your requests are addressed promptly and efficiently.

Community Events and News: Stay informed about upcoming community events, social gatherings, and important updates through our community events and news section. Participating in these activities offers opportunities to connect with fellow residents, engage in community initiatives, and create a sense of belonging.

Security Incidents: In the event of a security incident or suspicious activity, prioritize your personal safety. If you feel threatened or believe there is an immediate danger, contact emergency services (call 999). If it's not urgent please report it via normal repair and maintenance channels. 

Looking for help with furniture or wanting to donate some? Have a look at these websites -

 

Blackpool

Thornton Cleveleys

Fleetwood

We would be pleased to hear from you if you think there’s other sites that should be added.

Community events and local clubs

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The Fylde Coast is a community minded place, there’s lots of local clubs and events.

Let us know about the clubs that you, your family and friends go to and we’ll be pleased to advertise them here.

In the meantime, check out the Local List website to view the magazine on line - it’s full of local interest, clubs, events and local traders.

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Mould and Damp

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Mould is mostly caused because there’s too much moisture in the air and it can’t escape. Extra moisture can come from lots of places, including steam in the kitchen or bathroom and drying clothes inside.  When the extra moisture in the air comes into contact with surfaces, it forms condensation. Condensation is your enemy, if it’s left for more than a few hours, it can start to cause mould. Some ways to avoid condensation are -

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  • If you have an extractor fan in the kitchen, always use it  while you’re cooking, or have a window open

  • Cover pans when you’re cooking

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  • Leave windows open for at least 20 minutes a day

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  • If you see damp or moisture walls, windows or other surfaces, wipe it away as soon as possible, the longer it’s there the more chance it has to cause mould

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  • Don’t block up vents or air bricks

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  • Make sure to leave a window, door or vent open when using a tumble drier, even if it’s a condensing model

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  • If you have an extractor fan in the bathroom, always use it when showering or taking a bath, or have a window slightly open.

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  • Don’t dry clothes on radiators

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  • Don’t dry clothes close to radiators without also having a window open or a dehumidifier running

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  • Dehumidifiers are great, but they’re expensive, those moisture traps that you can get in most shops also do a good job

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  • Clean, disinfect and dry surfaces prone to mould growth

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  • Wash it away as soon as you see it and then dry the area thoroughly - please just wash/wipe it away, don’t scrub it. If you scrub at mould it can drive the spores into the surface and then it will just keep coming back

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Condensation isn’t the only cause of damp in a house, it can also be the result of an issue with the building, such as rain getting in through pointing, the gutters overflowing, leaking pipes, issues with the roof or damp proof course.

 

  • Signs of damp in a home are damp patches on walls, flaking plaster, peeling wallpaper and mould growth.

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  • Help stop damp by avoiding condensation and if you have gutters that you can reach, please keep them cleaned out.

 

Please call us if you think that you have damp that isn't caused by condensation.

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